01 — Understand the process
Map the trigger, information, owners, decisions, delays and desired business result.
How It Works
The objective is a reliable operating improvement—not automation for its own sake.
Map the trigger, information, owners, decisions, delays and desired business result.
Confirm access, APIs, data ownership and where each application fits in the process.
Build rules, integrations, agent instructions, approvals, notifications and exception paths.
Review adoption, missed cases, response time and user feedback, then refine the workflow.
A clearer next step